When it’s time to choose a technology partner there are a number of factors to consider. There’s no question that cost is a major factor in a purchasing decision, however the cheapest option isn’t always the best. You’ll want to choose a company who will be a true partner, rather than just a provider.
Below, we’ll share some of the key benefits, we like to call “value adds” that you will receive when doing business with us. These are things that set us apart from our competition.
Support Locally Owned
Advanced Imaging Solutions has been serving your community’s print, document and technology needs since 1995.
As a locally owned company, we are your neighbors. We are directly involved in the community. Our decisions are based on your needs and interests.
Our commitment to the community is so strong, one of our company’s core values is “Focus on Community”. We prioritize local investment where we work and live. We encourage our employees to use their talents and resources to make a positive impact in our community.
In addition to a focus on community, there are plenty of other benefits of shopping local.
We value strong relationships with our customers. Because of this, we aim to host multiple events throughout the year. Events include the following:
- Educational sessions
- One-on-one product demos
- Customer appreciation events
As with any major purchase decision, buying a new print device or software can be intimidating. We ensure you are well informed and comfortable with your equipment, as well as, the company you are planning to partner with.
Products and Services Catered to You
We take a consultative approach to understand your organization’s needs. It’s our goal to ensure you are provided the products and services best suited for your business. We strive to be as honest with you as possible.
Our subject matter experts may know everything there is to know about device specifications. However, at the end of the day, nobody knows your business better than you. We work with you to gather information about your situation, so we can effectively connect you with the correct solutions.
Our organization provides a large variety of products. We offer multiple product lines from three different manufacturers, Lanier, HP and Canon. With a diverse portfolio of products, you can select from many features and price points.
Additionally, with the assistance of our IT sector, we can expand your services beyond document management, print software and managed print services, into the world of IT. Our team is dedicated to helping customers like you focus your IT resources on building business value and automating your business processes. Learn more about our Managed Network and IT services or Microsoft Office 365.
Best Quality of Service
Once you have the correct device for your business, it’s essential to ensure the device continues to operate to its full potential. We passionately pursue exceptional service that will result in great customer experiences.
To ensure our staff provides remarkable service, our technicians are equipped with all of the resources they need to best serve you. They will always be able to contact you using company-issued cell phones and laptops. Additionally, company-issued vehicles help to provide reliable completion of your service call.
Customer Approved Service
Our service department is dedicated to you and your company. We value feedback from our customers about how our service calls went. Through a third-party provider, CEO Juice, we receive customer feedback using surveys after each of our service calls. We then track and analyze the data to see how our technicians are performing. We also receive an overall score determining our customer loyalty, this is called a Net Promoter Score. In addition, we monitor feedback customers leave using Google Reviews. Feel free to look online at what customers are saying about our organization.
Quick Response and Resolution
Your productivity is very important to us, our award-winning service technicians are trained to maintain all devices we offer and have pre-determined expectations they must meet. For example, when you place a service call, we promise that a service technician will contact you within 2 hours to obtain more information about the call.
Many times, the technician will correct the issue over the phone. If the issue cannot be corrected over the phone, the technician will set a time with you to fix the problem. We know that you have a busy schedule and want to make sure you are well informed throughout our process.
Beyond our live call center, customers also have 24/7 access to place sales orders and service calls, as well as, check the status of an order or service request. This software provides a simple way for you to manage and track the active equipment in your account with us. This way you know whether your machine can be serviced.
One example of the ongoing support we provide is our Strategic Business Reviews. Our team presents a summary of what has happened in your technology environment over time.
The review allows our team to evaluate various information, such as:
- Job type
- Service calls
- Supply usage
Upon reviewing the data, we can recommend how to adapt the environment to save money or be more efficient. Additionally, we have the opportunity to meet with you and see how your needs may have changed, allowing us to recommend new solutions that can help meet the needs of your current environment.
We Hope You Understand the Why
When you purchase from us, the investment goes further than the acquisition itself. We want to ensure you know how your purchase works and that everything continues to operate the way it should. We remain involved after your purchase through regular maintenance and all-inclusive supplies.
Your business is just as important to us as ours. We do much more than simply sell you a product and leave you stranded. Keeping your business productive, while ensuring we never have to sacrifice our quality for price is crucial to us.
See what our customers are saying…
If you are ready to take the next step in choosing the right technology partner, contact a representative for more information.