As with any mechanical device, multifunction printers are not perfect. Throughout the life of the device, your multifunction printer (MFP) will inevitably face a few issues. Here are some of the most common problems with multifunction printers and how to avoid and quickly resolve them.
Is your MFP the right size for your needs?
Purchasing the incorrect size of device is a common problem. Some businesses purchase the biggest and best device thinking that a high-speed machine would be the best. However, if your volume and workflow do not justify the size of the MFP you purchased, your machine will likely require frequent service calls. That’s a headache you will want to avoid.
It would be unnecessary and impractical to purchase an 18-wheeler to tow a lawn tractor, so why buy a big MFP to handle a low volume print environment? Big machines are built to handle a large workload. Therefore, if the appropriate monthly volume is not met, the device will struggle. Consult an expert to ensure your print device is the correct size for your business’ needs.
Do your copies and prints have streaks, lines, or other imperfections on them?
Small thin lines on your copies or prints are one of the most common problems users face with multifunction printers. There are a couple of reasons you may have lines on your pages.
If you only notice imperfections on your copies and scans, but not on your prints, your solution will be simple. Most recent models of MFPs have a small line of glass in the document feeder for copying and scanning. This piece of glass can get dirty very easily and cause lines on copies and scans. If this occurs, simply clean the slit of glass to eliminate the issue.
On the other hand, if every page that comes out of the MFP has imperfections, you will more than likely need to place a service request. When this occurs, your device most likely needs a part replaced, such as the drum, developer, or the fusing unit. On most devices, this repair must be completed by an authorized print technology service technician.
Is your MFP too outdated for current technology?
Gone are the days of equipment lasting a lifetime. With how quickly technology changes, sometimes your favorite MFP just cannot keep up. Just like with your favorite line of business software, at some point manufacturers just stop making updates.
Current MFP manufacturers will make software updates and OEM parts for about 7 years after the model is discontinued. Keep that in mind if you start having issues with your current device, has it aged out?
Is your firmware up to date?
New MFP’s are digital and require firmware updates to operate at peak performance. Similar to the updates you receive on your favorite computer software or apps on your smartphone. To keep your MFP performing to the best of its ability, ensure your firmware is updated regularly, whether completed by your vendor, or on your own.
When was the last time you performed a color calibration on your MFP?
When you first received your new MFP the color jumped off the page. With time, the color seems flat and dull. Most likely, the trainer or salesperson previously showed you how to color calibrate the device, however, you’re a busy person and color calibration is likely the last thing on your mind. But don’t fret, color calibration is a quick and easy way to bring that pop of color back to daily documents.
Directions for color calibration are easily found online. In fact, here’s how to calibrate a Lanier, Ricoh, or Savin MFP. You can thank us later. Your service provider can easily assist if you have a different type of device or would like further assistance. If you don’t have a service provider, Advanced Imaging Solutions will be happy to help.
The best way to keep your MFP running smoothly, is open communication with your local vendor or service provider. Addressing all concerns with a service provider will prevent further damage to your device.
Without a service provider who can perform preventative maintenance and break-fix repairs, your MFP can quickly face problems and errors.
There’s no need to ignore an issue and “live” with it. In fact, putting off the resolution can only make matters worse. If your vendor doesn’t know about the problems with multifunction printers in your business, how can they help fix it? Communication is key.