get meter readings

Need to learn how to get the meter reading on a copier or multifunction device? Maybe your copier service provider is requesting meter readings. Well, you’ve come to the right place for information on how to do so! Below you will learn what a meter reading is, how to collect the meter reading, and why it’s important.  

What is a Meter Reading on a Printer or Copier? 

A meter on a multifunction printer or copier measures the number of single-sided (8 ½ x 11) pages output (printed/copied) by the device, also known as, volume. This metric can be compared to mileage on a car. The meters on a copier or printer indicate when preventative maintenance is needed, just like the miles driven on a car. Regular maintenance of a print device will help to keep the device running at its optimal performance. 

How to Collect Meter Readings on a Multifunction Printer

To collect meter readings on a multifunction printer, you simply pull a meter report from the device. However, this report varies depending on the device manufacturer. As examples, the steps to pull the report on a Lanier, Ricoh, Savin, Canon, and HP device are below. 

Collecting Meters on a Lanier (Ricoh, Savin) Device

On a Lanier, Ricoh or Savin device, the meter reading can be found by printing the Counter List or accessing it through the web. Steps on how to locate this report will vary depending on the generation of your device.  

Lanier logo
Ricoh Logo
Normal Operation Panel 

Devices with a normal operation panel (physical buttons) have a button called “User Tools.” Press the “User Tools” button and then select the soft-touch button on the screen, “Counter.” 

Smart Operation Panel 

Newer generations of devices do not have physical buttons, only on-screen, soft-touch buttons. In this case, select “User Tools” on the screen and then “Counter” on the screen as well. 

Web Image Monitor

Alternatively, you can access your information directly through your web browser, assuming your devices are on the network. The first time you want to access this, you’ll need to print a configuration page to track down your IP address for the device. Instructions on how to how to print a configuration page can be found here.

Once you have your IP address, simply enter the number into your browser and hit Enter.

Navigate over Status/Information and click on the Counter tab. Here you will see your meters. More information on how to use Web Image Monitor can be found here.

Collecting Meters on a Canon Device

To collect the meter readings on a Canon device, you must print the Counter List. Steps on how to locate this report will vary depending on the type of operation panel on your device. 

Canon Logo
Normal Operation Panel 

To locate the meter readings on a Canon device, simply press the “Counter” button on the operation panel, then hit “Print List” on the screen. 

Smart Operation Panel 

If your device has a smart operation panel, the “Counter” button will be found on the screen. 

Collecting Meters on an HP Device

Meter readings for an HP device can be found by navigating to “Reports” on the operation panel. Then, select “Configuration Page” and select “print.” 

HP logo

Check with your provider to ensure you are printing the correct report for their needs. They may request the Usage Page report instead. 

Eliminate Manual Meter Reading Collection with a Data Collection Tool 

A data collection tool, such as FM Audit, can make collecting meter readings an automated process. When FM Audit is installed on a server, the reporting tool sends the meters once a day to a dashboard where device usage can be tracked.  

At Advanced Imaging Solutions, we offer FM Audit to all of our customers at no cost. FM Audit pings the IP address on all network connected devices, eliminating the need to manually pull individual page count reports. This automated process prevents errors that may have occurred if entered manually.  

Why are Meter Readings Important? 

So why is this information worth collecting? In addition to knowing when to receive maintenance on a print device, meter readings will also help ensure a print device is the right size for your needs. To determine if a print device is the right size for your needs you will need 3 measurements, “recommended monthly print volume, maximum monthly duty cycle, and your meter readings.  

The recommended monthly print volume is the number of pages your print device should run to maintain optimal performance. On the other hand, maximum monthly duty cycle is the maximum monthly volume a print device is capable of printing. While your print device may have a maximum monthly duty cycle of 10,000 pages, the recommended monthly volume may be a much smaller number, such as 3,000. This can be compared to the speedometer on a car. A car may be capable of driving 100 mph, however, the car was not built to drive at such high speeds all the time.  

Your meter readings will provide you and your copier service provider with the information necessary to ensure you are not overusing or underusing your print device. If your average meter readings are coming in much higher than the recommended monthly print volume, your device is too small for your needs. Thus, resulting in a shorter lifespan and more frequent need for service. 

Now you know why your copier service provider keeps pestering you to submit your meter readings! Manually submitting the meters can be hassle, but it’s important to keep up with them. Consider reaching out to your service provider about an automation tool like FM Audit.  

If you have any questions, please feel free to reach out to our talented team at Advanced Imaging Solutions. We would be happy to help!